The rules for using Kalaa, written to be read, not decoded. If anything here is unclear, email us and we'll explain it in plain language.
These Terms of Service ("Terms") form a binding agreement between you (and, where applicable, the organization you represent) and Kalaa ("Kalaa," "we," "us," or "our") governing your access to and use of the Kalaa dashboard, SDKs, APIs, and related services (together, the "Service").
By creating an account, installing our SDK, or otherwise accessing the Service, you accept these Terms. If you do not agree with them, please don't use the Service. If you're accepting on behalf of a business or other legal entity, you represent that you have the authority to bind that entity, in which case "you" refers to that entity.
Kalaa is an AI spend observability platform. Once you install our Node.js or Python SDK, we intercept metadata about the calls your application makes to supported AI providers — currently OpenAI, Anthropic, and Google Gemini — and surface it as cost, token, and volume data inside your Kalaa dashboard.
Depending on your plan, the Service includes: real-time spend dashboards, per-user and per-customer cost attribution, budget and anomaly alerts delivered by email, and downloadable PDF reports. We may add, change, or retire individual features over time; where a change is material, we'll make reasonable efforts to notify active subscribers in advance.
You need an account to use Kalaa. You agree to provide accurate registration information and to keep it up to date. You're responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity that occurs under your account, whether or not you authorized it, except to the extent that activity results from our own negligence or security failure.
You must be at least 18 years old, or the age of legal majority in your jurisdiction, to create an account. Kalaa is a business tool and is not directed at, or intended for use by, children.
Notify us immediately at hello@kalaa.cc if you suspect unauthorized access to your account.
Kalaa is offered on subscription plans described on our pricing page, each with its own limits on tracked platforms and monthly tracked events. Every plan begins with a 7-day free trial; no payment method is required to start a trial, and you won't be charged unless and until you actively subscribe to a paid plan.
Paid subscriptions are billed in advance on a recurring monthly basis through our payment processor. By subscribing, you authorize us (via our payment processor) to charge your payment method each billing cycle until you cancel. Prices are shown exclusive of any applicable taxes, which will be added where required by law.
Full detail on cancellations, refunds, and billing errors lives in our separate Refund Policy, which forms part of these Terms.
As between you and Kalaa, you retain all rights to the data you submit to or generate through the Service, including your account information, usage metadata, and any end-user identifiers you choose to send us for per-user tracking ("Your Data").
Kalaa's SDKs are built to capture only what's needed to calculate and attribute cost: which model was called, which route it came from, token counts, latency, and any identifier you explicitly pass us. We do not log, store, or process the prompt or completion content of your AI calls. Full detail on what we collect and why lives in our Privacy Policy.
You grant us a limited license to host, process, and display Your Data solely to provide and improve the Service to you. We may use de-identified, aggregated data (data that cannot reasonably be traced back to you or your end users) to understand product usage and improve Kalaa.
You agree not to:
We may suspend or terminate access for accounts that violate this section, generally after notice and a reasonable opportunity to fix the issue, except where immediate suspension is necessary to protect the Service or other users.
Kalaa observes and reports on your usage of third-party AI providers; we are not affiliated with, and do not act on behalf of, OpenAI, Anthropic, Google, or any other AI provider. Your use of those providers is governed entirely by your own agreements with them.
We are not responsible for, and expressly disclaim liability for: changes to a provider's pricing or rate limits, provider outages or degraded performance, inaccuracies in a provider's own usage reporting that we rely on to calculate cost, or any provider's decision to suspend or terminate your account with them.
A note on API keys: where the Service requires credentials to connect to a provider, you're responsible for the scope and permissions you grant those credentials. We recommend using keys scoped to the minimum access Kalaa needs.
We work to keep Kalaa available and accurate, but the Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded under applicable law.
We do not guarantee that the Service will be uninterrupted, error-free, or that spend figures will always be exact to the cent — usage data ultimately depends on data made available by third-party providers, which is outside our control. We may perform scheduled or emergency maintenance that temporarily affects availability.
To the maximum extent permitted by law, Kalaa and its officers, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunity, arising out of or relating to your use of the Service, even if we've been advised of the possibility of such damages.
To the maximum extent permitted by law, our total aggregate liability arising out of or relating to these Terms or the Service will not exceed the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits or excludes liability that cannot lawfully be limited or excluded, including liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation.
You may cancel your subscription at any time from your account settings; cancellation stops future billing but doesn't retroactively refund the current billing period, as described in our Refund Policy.
We may suspend or terminate your access to the Service if you materially breach these Terms and don't remedy the breach within a reasonable period after notice, or immediately in cases of illegal use, security risk, or non-payment. On termination, your right to use the Service ends, though provisions that by their nature should survive (including Sections 5, 9, and 11) will continue to apply.
We may update these Terms from time to time. If a change is material, we'll notify you by email or through the dashboard at least 14 days before it takes effect. Continuing to use the Service after a change becomes effective means you accept the updated Terms.
These Terms are governed by the laws of England and Wales, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer-protection law in your home country gives you the right to bring proceedings elsewhere.
Questions about these Terms can be sent to hello@kalaa.cc.